1. What time is check in?

2. What time is check out?

3. What if I need to stay past the check out time?

4. What if I have to cancel?

5. How can I pay for my room?

6. I am traveling with an infant or toddler. Do you offer cribs?

7. Is there a charge for extra persons in my room?

8. Do you offer senior discounts?

9. I’d like to purchase a certificate as a gift. Do you offer gift certificates?

10. What does your privacy policy mean?

11. Tell me about your parking.

12. Are taxes and fees included in price?

13. What is the Destination Marketing Fee?

14. Do you have a Restaurant?

15. How far is the Byward Market?

16. Do you allow pets?

17. How old must I be to check into a room?

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Q. What time is check in?
A. Check in is at 3pm.

Q. What time is check out?
A. Check out is at noon.

Q. What if I need to stay past the check out time?
A. Requests for Late checkouts are assessed on a case-by-case basis. For departures after 2pm there may be an additional charge. Please contact the Front Office by email or 800-567-7275 / 613-567-7275162 should you require an extended checkout.

Q. What if I have to cancel?
A. Individual reservations may be cancelled up to 24 hours prior to arrival without penalty. Cancellations received after this time may result in billing of one night room and tax.

Q. How can I pay for my room?
A. We accept Cash, Travellers Cheques, Debit Cards, and American Express, Master Cards, Visa, Diners/Carte Blanche, Discover/Novus and JCB Credit Cards. If you would like to arrange for billing to your company please contact our accounting department at 613-567-7275 x 164 or email: marc@victoriapark.com.

Q. I am traveling with an infant or toddler. Do you offer cribs?
A. We offer real baby cribs and cots at no additional cost. We also have highchairs at no extra charge.

Q. Is there a charge for extra persons in my room?
A. Rates are based on double occupancy. For additional adults an additional costs of $10 per person + tax & fees applies.

Q. Do you offer senior discounts?
A. There is a special seniors rate for people over 55 years young. Inquire at time of reservation. ID is required on check in.

Q. I’d like to purchase a certificate as a gift. Do you offer gift certificates?
A. Gift certificates may be purchased online. You may also contact our Reservations department by phone 800-465-7275 or 613-567-7275.

Q. What does your privacy policy mean?
A. Our privacy policy is that we do not give out or sell guest information to any third parties without your consent. We are following the guidelines established by the Privacy Commissioner of Canada.

Q. Tell me about your parking.
A. Underground parking is available for guests of the hotel based on availability and is limited. The parking is $13.95 / evening with full in and out privileges. Maximum vehicle height is 6 ft 2 inches.

Q. Are taxes and fees included in price?
A. Taxes and fees are generally not included on prices for goods or services. Rates are subject to the 5% Provincial Hotel Room Tax and the 5% Goods and Services Tax and the Destination Market Fee of 3%.

Q. What is the Destination Marketing Fee?
A. In order to better promote Ottawa, the Ottawa Gatineau Hotel Association (OGHA) has implemented a Destination Marketing Fee of 3% effective May 30, 2004 to guest rooms used less than 30 days. This fee is only applied to the room portion of a guest’s bill and is inclusive of any taxes, so that the net taxes and fees on guestroom accommodation will now be 13% - the amount charged on most purchases in Canada. All money generated will be used to support Ottawa’s tourism promotion efforts.

This is a fee of 2.8% charged against the guest room rate, which is also subject to Goods and Services Tax. It is a total of 3%. Non-Residents can apply for a rebate on the GST from the Government of Canada.

Q. Do you have a Restaurant?
A. There is presently no restaurant at the hotel. However, complimentary continental breakfast is included each morning of your stay and is available in the Continental Breakfast Room located on the ground floor of the hotel.

Q. How far is the Byward Market?
A. The Byward market is about 5 minutes by car or a 20-minute walk from the hotel.

Q. Do you allow pets?
A. We do not allow animals except for seeing-eye dogs.

Q. How old must I be to check into a room?
A. The minimum age to check into Best Western Victoria Park Suites is 21 years or older.

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