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Here’s what our guests are saying… From Meeting Room Comments"I appreciated the special attention, particularly for one participant who had special allergies with food. Keep up the good service and special attention to your clients." A client from Citizenship and Immigration Canada "I enjoyed doing business with Rita. She was very patient with all my requests and made great efforts to accommodate them." A client from Justice Canada From Guest Comment Cards"Thank you for making our stay very comfortable!" A guest from Montreal, QC "The outstanding efforts by the staff at this hotel made our first trip to Ottawa very enjoyable. We will stay again if we come back to Ottawa. Thanks again." A guest from Moosonee, ON "Your housekeeping staff is exceptional – always willing to accommodate any need requested – always courteous and smiling." A guest from Hamilton, ON "Your hotel is very clean and beautiful, but your customer service is above and beyond the standard we are used to." A guest from Cambridge, ON "On check-in, I mentioned to a fellow traveler that I was feeling very sick - sore throat, flu symptoms, etc. When I got to my room, there was a knock at my door and an extra blanket, herbal tea, and honey were delivered. I called the front desk clerk and she said she often feels better if she has herbal tea and honey when she does not fell well. I was overwhelmed by your front desk clerk’s generosity of spirit and true hospitality. Over the top!" A guest from Waterdown, ON "This is the best place we have ever stayed. It keeps bringing us back. We recommend your hotel to all our friends and family." A guest from Ladysmith, BC "We loved the room! A lot of comfort, very well decorated, and very clean. We will be a guest in your hotel once again." A guest from Lasalle, QC "Refreshing to stay in reasonably priced accommodations with the quality of a more expensive hotel!" A guest from Aylmer, ON "The 'You Deserve It!' package is great value for the money. The suite is roomy, clean and great for a family." A guest from Leamington, ON "We have travelled around eastern Canada for 10 days, staying in hotels and this hotel tops them all." A guest from Ireland "Great Service, great rooms. That’s why we keep coming back!" A Guest From Pierrefonds, QC "We enjoyed our room. Having a small child it was nice to have a kitchen and a playpen." A guest from Kingston, ON "Awesome service!" A guest from Campbellford, ON "Front desk staff were exceptionally helpful." A guest from Sutton, ON ""Thank you so much for all of your help with the preparations and execution of our recent Workshop. The hotel facilities are lovely and the staff very attentive. I would strongly consider the Victoria Park Suites for my next event." A Client from University of Ottawa Maurice and The Snow Storm
Maurice, our Front Desk Agent, isn’t exactly a huge fan of the snow. And driving in the stuff? He dislikes that even more. But one cold, grey December evening, our intrepid Maurice ventured out into one of the biggest storms of the season. What could have driven him to drive into this tempest? His sense of duty. You see, one of our guests had left an important item behind. Knowing that a cab wouldn’t make it to the airport in time to reunite our guest with his property, Maurice took matters, as well as a frigid steering wheel, into his own hands. Arriving at the airport with mere minutes to spare, Maurice personally handed the item to our surprised, and extremely relieved, traveller. Proof once again that, even after you’ve left our hotel, you’re still a VIP. Anne and The Cupcake
Anne, our meeting room attendant, was sharing the elevator with guests one day when she struck up a conversation with an almost six-year-old girl. “It’s my birthday tomorrow,” beamed the girl. “Well, happy birthday,” chimed Anne. A pleasant, if unexceptional, exchange. It didn’t end there, however. Knowing that the family was booked into the breakfast buffet the next day, Anne developed a plan. She bought a cupcake, a card, a candle and a camera. The next morning, Anne and other staff members lit the candle, placed it in the cupcake, sang happy birthday and took photos of the surprised and delighted six-year-old, creating a birthday moment her family will never forget. It seems that when you stay at the Victoria Park Suites hotel, you’re never too young to be a VIP. Rita and The Tour Bus
As our Meeting and Group Coordinator, Rita is accustomed to guiding large numbers of people through our meeting space. Guiding them through our fair city, however, is a task she’s performed only once. It started as she was bidding farewell to a group that was about to embark on a bus tour of Ottawa. As the bus idled, the promoter was panicking. The guide hadn’t arrived yet. “No problem,” said Rita, laughing, “If he’s a no-show, give me a shout and I’ll give the tour.” Fifteen minutes later, Rita’s phone rang. Without hesitating, Rita ran down-stairs, boarded the bus, and improvised the entire tour. Arriving back at the hotel to thunderous applause and even a few tips, Rita proved that our guests are always VIPs wherever they happen to be sitting. |
